Innovative Healthcare Foodservice Solutions
Healthcare Foodservice Today
Healthcare systems have harvested the advantages of consolidation and the savings generated when waste and redundancy are removed across their networks. The same lessons can be applied at a department level. When Food and Nutrition Services is managed episodically at individual hospitals, the advantages of being part of a system are left behind. Improving foodservice delivery requires new solutions to common concerns. Implementing a system approach reduces waste, improves quality and maximizes value delivered to patients and caregivers. Collaboration with experienced industry leaders to objectively assess current operations identifies new approaches that both enhance the patient experience and reduce the overall cost.
Our Approach - Find the Facts
- Clearly Define Current State
- Engage Stakeholders
- Apply System Vision and Strategic Framework
- Identify and Implement Innovative Solutions
Address Today's Concerns & Prepare for Tomorrow's Challenges
Our Expertise - Custom Solutions
We share decades of experience in healthcare foodservice, strategic business planning, and operational analytics to identify the best solutions for your healthcare system. Each project draws upon the best collaborators selected to customize solutions.
We'll Bring Expertise and Tools to You
Conduct Current State Analysis
Our Current State Analysis includes:
- Preliminary Assessments - a Desktop Review of Data
- Onsite Operational Assessment Conducted by Industry Experts
- Talent Assessment and Labor Analysis
- Technology Assessment
- Thorough Financial Analysis
Identify Desired Results
Facilitated discussions, executive interviews and customer surveys assist in setting realistic goals that align with organizational strategies. Priorities may include enhancing customer experience, increasing colleague engagement, and/or improving financial performance.
Define Implementation Plan
Understanding the desired outcome and clearly identifying the current state allow the team to define the most effective success strategies. Expert collaborators offering best demonstrated solutions are brought to the table.
Oversee Project Integration
Results depend on execution.
Bring in a qualified conductor to assure
pleasing harmony and perfect rhythm to deliver outstanding performance.
Measure Outcomes
Performance Improvement requires ongoing measurement and using balanced scorecards to compare actual results with expectations.
Share Success
Assure all stakeholders share the spotlight and feel the rewards of success - so they will be anxious to replicate the experience.
About Our Results
Financial Performance
Our Founder was nicknamed the $2 million woman based on multi-year repeated financial performance.
Ask how!
Customer Experience
History of enhancing customer experience via focus on building trusting relationships with customers and partners.
Colleague Engagement
Year over Year improvement via focus on empowerment, involvement, communication and mutual respect.
About Us
Collaborators
Each healthcare system is unique. By understanding the organization's vision and the operation's current state, industry experts are engaged to assist in customizing solutions to address your system's needs. With expertise in culinary arts, clinical nutrition and wellness, technology applications, and team development, the Collaborative Team will work with your team to craft the best strategy for your foodservice operation.
Partners
Business Partners with proven solutions that address specific identified needs are introduced to support the improvement strategies. Clients benefit from negotiated discounts and long standing business relationships with selected partners to introduce products and services that address program needs.
Founder
Joyce Hagen-Flint has decades of award-winning experience in healthcare foodservice leadership. She has spent her career consolidating the leadership of foodservice management, generating savings and improving performance via standardization, waste & redundancy reduction, and technology maximization.
Testimonials
Catalyst for Positive Change
I have had the privilege of working with Joyce Hagen-Flint in a variety of capacities and on an array of projects over the past 40 years. In positions of increasing scope and responsibility Joyce has honed and focused her expertise into a deep understanding of how healthcare organizations function. Individual facility daily requirements often find their needs at odds with parent organizations and their longer termed vision. Yet in both cases success is determined by people - and gaining personal commitment to an innovative approach is where Joyce particularly shines. Accomplished in working with the spectrum of people in both for profit and not for profit settings - Joyce produces results by cutting through noise and building supportive teams. If you seek a proven well connected catalyst for positive change I strongly recommend the services of the Hagen Flint Collaborative.
- Ken Wasco, Operator Success Catalyst, Gordon Food Service
Collaboration builds Synergy!
"t’s a well-known fact that many hands make the work light. Collaboration builds synergy which, in turn, advances ideas much faster than what is possible by working alone. However, just building a successful team is not as difficult as it is to pull together great minds with separate agendas. Getting team members to understand the larger picture by seeing the benefits from proven, successful examples and coalescing around a singular mission is something Joyce Hagen-Flint excels in and has the track record to prove it. It has been my pleasure to be both a part of a past successful team and to be mentored by a true leader."
- Eric Wood, Clinical Nutrition Director, West Florida Division, HCA
Commitment to Excellence
I have spent the better part of the last 38 years in Foodservice and Joyce brings an uncanny brilliance that is coupled with integrity and a commitment to excellence. These are very rare traits in both business and in life. I have had the pleasure to know Joyce Hagen Flint for the better part of the last three years. Success, always leaves clues! If one were to have the opportunity to speak with the organizations Joyce has been affiliated with, the outcome would result in one having the need to let an experienced professional apply her wealth of experience to your organization. The World has more than enough problem identifiers when in fact there is a tremendous need for solution providers like Joyce!
- Owen Stern, Director of Business Development. National Food Group
Results Oriented
Having been in the healthcare food service business for over 25 years, I’ve had the pleasure to work with many leaders. I know of no one with the breadth and depth of knowledge of Joyce Hagen-Flint. We’ve had many wonderful discussions and debates over the years. I can categorically state after each encounter with her, Joyce continues to surprise me with new data or new ideas that can effect a positive change in processes. Her imagination is tireless.”
- Rock Patterson, Market Foodservice Director, Adventhealth Orlando
Testimonials
Catalyst for Positive Change
I have had the privilege of working with Joyce Hagen-Flint in a variety of capacities and on an array of projects over the past 40 years. In positions of increasing scope and responsibility Joyce has honed and focused her expertise into a deep understanding of how healthcare organizations function. Individual facility daily requirements often find their needs at odds with parent organizations and their longer termed vision. Yet in both cases success is determined by people - and gaining personal commitment to an innovative approach is where Joyce particularly shines. Accomplished in working with the spectrum of people in both for profit and not for profit settings - Joyce produces results by cutting through noise and building supportive teams. If you seek a proven well connected catalyst for positive change I strongly recommend the services of the Hagen Flint Collaborative.
- Ken Wasco
Operator Success Catalyst
Gordon Food Service
Collaboration builds Synergy!
"t’s a well-known fact that many hands make the work light. Collaboration builds synergy which, in turn, advances ideas much faster than what is possible by working alone. However, just building a successful team is not as difficult as it is to pull together great minds with separate agendas. Getting team members to understand the larger picture by seeing the benefits from proven, successful examples and coalescing around a singular mission is something Joyce Hagen-Flint excels in and has the track record to prove it. It has been my pleasure to be both a part of a past successful team and to be mentored by a true leader."
- Eric Wood, Clinical Nutrition Director, West Florida Division, HCA
Commitment to Excellence
I have spent the better part of the last 38 years in Foodservice and Joyce brings an uncanny brilliance that is coupled with integrity and a commitment to excellence. These are very rare traits in both business and in life. I have had the pleasure to know Joyce Hagen Flint for the better part of the last three years. Success, always leaves clues! If one were to have the opportunity to speak with the organizations Joyce has been affiliated with, the outcome would result in one having the need to let an experienced professional apply her wealth of experience to your organization. The World has more than enough problem identifiers when in fact there is a tremendous need for solution providers like Joyce!
- Owen Stern, Director of Business Development. National Food Group
Results Oriented
“Having been in the healthcare food service business for over 25 years, I’ve had the pleasure to work with many leaders. I know of no one with the breadth and depth of knowledge of Joyce Hagen-Flint. We’ve had many wonderful discussions and debates over the years. I can categorically state after each encounter with her, Joyce continues to surprise me with new data or new ideas that can effect a positive change in processes. Her imagination is tireless.”
- Rock Patterson, Market Foodservice
Director, Adventhealth Orlando
Collaborators and Partners
Collaboration Blog
Coming Soon!
Today's thoughts...
Future Topics:
- Building a Partnership with Nursing
- Growing the Patient Relationship
- Wowing Patients Everyday
- Managing Retail Margins
- Objective Assessments - Separate Fact from Impression
- Leaning Foodservice
- Engaging Foodservice Colleagues
- Consolidated Management - Comparing the Options
- Sesame Street Lessons
- Consolidation Playbook - What Delivers Results
- The $2 million Woman
- Managing the Bottom Line
Learn More
Are you spending more and disappointed in the results?
Is foodservice delivery consistent across your sites?
Does Foodservice help build your systems' brand?
When patients post photos of their meals on social media, are you proud of your foodservice operation?
Are you ready to $ave while Improving Performance?